The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union (companies and consumers) and also should be left blank for EU consumers and individuals (that are not VAT registered companies).
We now accept American Express in our regular payment gateway.
Download credits expire within a year of purchase. Annual Subscriptions last exactly one year from the date of the first download. Any sounds you've already downloaded you can use indefinitely as long as the usage is in accordance with our license.
Annual subscribers will have their card charged one year from the date of the first download. Annual accounts are charged at the time of purchase and then one calendar year from the date of the first purchase. You may cancel an Annual subscription at any time from the billing settings page. Please note: if you have paid with PayPal and have a pending transaction for your account, the cancellation will take effect after the pending transaction has been processed.
5 and 20 Download packs are not time-based accounts, and they do not charge on a recurring basis.
If you paid by card, go to the Billing tab in your account where you can Edit your card information.
Some older customers may not be able to edit their card info due to a recent change in our payment system. In those cases, you will need to allow the subscription to expire, after which you may purchase your next subscription from our products page with your new card info.
If you paid with PayPal and want to switch to a card (or vice versa), go to the Billing tab and switch Auto-renew to the Off position. When your subscription reaches its end, you will then be able to input new billing information under your user name.
We are aware of these extra credit card charges may occur, but they are third party bank charges for foreign transaction which we can’t control. A number of US banks have a policy of adding a fee to the transaction if the seller is located outside of the USA which can reach as high as 3%. Soundsnap never charges or receives any additional fees; the total amount you see on your screen when you purchase our products is the amount we receive.
Go to ‘My Account’ at the top right corner of any page, then choose ‘Billing’ from the dropdown. From the Billing page, you can view the details of your recurring subscription and cancel or reactivate it at any time by clicking the Automatic Renewal button. Note that for PayPal recurring payments, any pending payments must be processed before a subscription is canceled completely.
Paypal has special rules that prevent German accounts from subscribing to recurring payments from other countries. We apologize for the inconvenience. We are currently working on a technical solution to this issue. As an alternative, feel free to contact us at firstname.lastname@example.org for alternate payment and pricing plans.
Head here to read all about our educational accounts.
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Currently we do not accept Discover Card or any kind of virtual credit card. We are looking into accepting both of this payment methods in the future.
To get your receipt, sign in and select 'Profile' from the top menu bar. Click on the 'Billing & Invoices' tab. Once there, click on "Invoices" where you can view and download a pdf of your receipt. Custom invoices can be requested by emailing email@example.com
When signing in, scroll to the bottom of your Profile tab and press the "Delete your account" button. A prompt will come up asking for your password to confirm. This will effectively delete your account and all info associated with it.