Technical

1. How do I download sounds?

First, register for an account. Then purchase a subscription here. You can search for sounds via the search bar at the top, browse by category, or browse by tag. Once you find a sound you like, click the buttons to the right of the waveform preview to choose between MP3, WAV, or AIFF.

2. How do I preview sounds?

To listen to a sound before downloading, click the play button to the left of the waveform. Previewing sounds does not affect your download count.

3. Can I upload sounds?

Soundsnap does not allow member uploads. Our library consists of content provided by professional contributors and libraries. If you have sounds you are interested in licensing, send inquiries to hello@soundsnap.com.

4. I can't find the sounds I just downloaded. Where are they being saved?

This depends on your browser's preferences. To select where each sound is saved, make a right click (or ctrl+click on a Mac). Choose "save target as" or "save link as" to select a location on your hard drive. You can also go to the 'Download History' section of 'My Account' and re-download sounds from there.

5. If I download the same sound a second time, will that cost me a credit?

No. Downloading the same sound more than once does not cost additional credits.

6. I forgot my username or password. What do I do?

You have to first click on the login link at the top right of the page. Then click on 'request a password' send yourself a new password. The email you receive will contain a new password and your username.

7. How do I change my password?

a. First, login from the top of the home page.
b. Click on 'Profile' on the top navigation menu.
c. Click on edit.
d. At the middle of the page you have to enter your new password twice.
e. Hit submit at the bottom of the page and you 're done.

8. Can I change my Soundsnap username?

We can change your username on the back end, but we won't be able to alter the web address connected to your original user name. If you need there to be no trace of your original name, You will need to set up a new account.

9. I didn't get an email after registering. What do I do?

Click on the "log-in" link at the top right of the page. Then click on "request a new password" and you will be able to send yourself a new email with your password. If that still doesn't work, it probably means that you entered your email incorrectly in the first place. Try signing up again. There is also a small chance that you might find our email in your junk folder. If you're still having trouble, please contact Support (click on the link at the bottom of the page).

10. Why do I have to confirm that "I'm not a robot" every once in a while?

There are some greedy people trying to scrape our database by using auto-download scripts. These "bots" chew up bandwidth and slow down legitimate users. We know it's annoying, but it's the only way we can stop them for sure.

11. I'm trying to buy a pack, but my card keeps getting rejected.

There are some known problems with certain cards and we 're working hard to solve them. In the meanwhile, please try using a different card or use Paypal. Alternatively, email us at hello@soundsnap.com and we can send you an invoice to be paid via wire or check.

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