General Questions

1. What is Soundsnap?

Soundsnap is a professional online sound library, featuring high-quality sound effects and loops from professional sound designers and cutting edge music producers.

2. Who is Soundsnap for?

Anyone who needs sound effects can use Soundsnap. Our clientele includes everyone from Hollywood movie studios, to community theater directors, to iPhone app creators. Last year, more than 3 million people visited Soundsnap from all over the world.

3. Who is behind Soundsnap?

Tasos Frantzolas started Soundsnap after a brief career in London's music industry. With a small team of 20 initial contributors, Tasos and a global community of sound enthusiasts grew Soundsnap from a small hobbyist site into the professional production resource it is today.

4. Where is Soundsnap based out of?

Soundsnap is headquartered in Nicosia, Cyprus, but we work with a global team of collaborators all over the world, everywhere from Seattle to London.

5. Are there any social features on Soundsnap?

Soundsnap does not currently offer any social features. You can share links to individual sounds via Facebook and Twitter by using the buttons to the right of sound players.

6. Is there a phone number I could call?

We do not have a phone number to be reached at, but we have an attentive online staff that are eager to help with anything you might need. We can be reached via this Zendesk form.

7. How much do sounds on Soundsnap cost?

Check out our download pricing here. All sounds are free to browse and preview.

8. I'm trying to buy a pack, but my card keeps getting rejected.

There are some known problems with certain cards and we're working hard to solve them. In the meanwhile, please try using a different card or use Paypal. Alternatively, email us at hello@soundsnap.com and we can send you an invoice to be paid via wire or check.

9. Who is the VAT field for? 

The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union (companies and consumers) and also should be left blank for EU consumers and individuals (that are not VAT registered companies).

10. Do you accept American Express?

We accept AMEX but it needs to be run through PayPal. When you get to the payment field, select PayPal and take the add credit card option, and input your details.

11. For how long can I use the download credits I bought? Are there limitations?

Download credits expire within a year of purchase. Annual Subscriptions last exactly one year from the date of the first download, and Monthly sounds renew every 30 days unless you decide to cancel. If you don't renew your monthly subscription, the remaining sounds will expire within a month of the purchase. Any sounds you've already downloaded you can use indefinitely as long as the usage is in accordance with our license.

12. How often will you bill my card? Do you have recurring billing?

Monthly and annual subscribers will have their card charged monthly or yearly depending on the type of account. Monthly accounts are charged at the time of purchase and then every 30 days from the date of the first purchase. Annual accounts are charged at the time of purchase and then one calendar year from the date of the first purchase. You may cancel a Monthly or Annual subscription at any time from the billing settings page. Please note: if you have paid with PayPal and have a pending transaction for your account, the cancellation will take effect after the pending transaction has been processed.

5 and 20 Download packs are not time-based accounts, and they do not charge on a recurring basis.

13. How do I change my billing information after I have already subscribed?

If you paid by card, go to the Billing tab in your account where you can Edit your card information.

14. If I paid with PayPal, how do I change my billing info to a card?

If you paid with PayPal and want to switch to a card (or vice versa), go to the Billing tab and switch Auto-renew to the Off position. When your subscription reaches its end, you will then be able to input new billing information under your user name.

15. How do I cancel or reactivate a recurring subscription?

Go to ‘My Account’ at the top right corner of any page, then choose ‘Billing’ from the dropdown. From the Billing page, you can view the details of your recurring subscription and cancel or reactivate it at any time by clicking the Automatic Renewal button. Note that for PayPal recurring payments, any pending payments must be processed before a subscription is canceled completely.

16. I’m a German user. Why can’t I purchase a Monthly or Annual subscription through PayPal?

Paypal has special rules that prevent German accounts from subscribing to recurring payments from other countries. We apologize for the inconvenience. We are currently working on a technical solution to this issue. As an alternative, feel free to contact us at hello@soundsnap.com for alternate payment and pricing plans.

17. What are the prices for educational use?

Head here to read all about our educational accounts.

18. I just bought an account and I need an invoice/receipt.

To get your receipt, sign in and select 'Profile' from the top menu bar.  Then click on the Receipt tab which can be downloaded straight from the page. Custom invoices can be requested by emailing hello@soundsnap.com

19. How do I download sounds?

First, register for an account. Then purchase a subscription here. You can search for sounds via the search bar at the top, browse by category, or browse by tag. Once you find a sound you like, click the buttons to the right of the waveform preview to choose between MP3, WAV, or AIFF.

20. How do I preview sounds?

To listen to a sound before downloading, click the play button to the left of the waveform. Previewing sounds does not affect your download count.

21. Can I upload sounds?

Soundsnap does not allow member uploads. Our library consists of content provided by professional contributors and libraries. If you have sounds you are interested in licensing, send inquiries to hello@soundsnap.com.

22. I can't find the sounds I just downloaded. Where are they being saved?

This depends on your browser's preferences. To select where each sound is saved, make a right click (or ctrl+click on a Mac). Choose "save target as" or "save link as" to select a location on your hard drive. You can also go to the 'Download History' section of 'My Account' and re-download sounds from there (downloading a the same sound more than once won't take away additional credits).

23. If I download the same sound a second time, will that cost me a credit?

No. Downloading the same sound more than once does not cost additional credits.

24. I forgot my username or password. What do I do?

You have to first click on the login link at the top right of the page. Then click on 'request a password' send yourself a new password. The email you receive will contain a new password and your username.

25. How do I change my password?

a. First, login from the top of the home page.
b. Click on 'Profile' on the top navigation menu.
c. Click on edit.
d. At the middle of the page you have to enter your new password twice.
e. Hit submit at the bottom of the page and you 're done.

26. Can I change my Soundsnap username?

We can change your username on the back end, but we won't be able to alter the web address connected to your original user name. If you need there to be no trace of your original name, You will need to set up a new account.

27. I didn't get an email after registering. What do I do?

Click on the "log-in" link at the top right of the page. Then click on "request a new password" and you will be able to send yourself a new email with your password. If that still doesn't work, it probably means that you entered your email incorrectly in the first place. Try signing up again. There is also a small chance that you might find our email in your junk folder. If you're still having trouble, please contact Support (click on the link at the bottom of the page).

28. Why do I have to confirm that "I'm not a robot" every once in a while?

There are some greedy people trying to scrape our database by using auto-download scripts. These "bots" chew up bandwidth and slow down legitimate users. We know it's annoying, but it's the only way we can stop them for sure.

29. How can I be certain that the sounds on Soundsnap are legal?

The vast majority of our sounds have been licensed from reputable contributors with extensive industry credits. After submission, our team listens to each sound making sure they don't infringe anyone's copyright. Finally, because of the large volume of traffic on the website, it would be really hard to distribute a sound illegally. Our sounds are checked daily by members of the community that can inform us of any copyright infringement.

30. Are sounds on Soundsnap royalty-free?

Yes, absolutely. You can use them in any commercial or non-commercial application (movies, music, theater, video games, etc). However, you cannot sell CDs with these sounds or re-sell them online as they are, but only as a part of your music, film, website, installation etc. You can read the full license here.

31. Can I use these sounds in a commercial project?

Yes. Any commercial use in film, TV, radio, web, games, etc. is clearly permitted under our license. The only use that is not allowed is the commercial distribution (re-selling) of the sounds "as they are" on CDs, websites, etc.

32. Do I need to credit Soundsnap when I use the sounds in my project?

Yes, but only where applicable. For crediting, we ask that that you accredit Soundsnap in any opportunity in which credits exist. For instance, if your project has an end credits section, or a displayed accreditation section, we ask you to include a note that reads “Sounds by Soundsnap,” “Sounds: Soundsnap” or any variation that mentions our name. If there isn’t a section to your project that allows for an accreditation, it's ok to leave this out.

33. Can I copy sounds from Soundsnap onto a CD or my website and re-sell them?

Absolutely not. That's against our Terms of Use and a violation of international copyright law.

 

 

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