Billing & Account

Who is the VAT field for?

The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union (companies and consumers) and also should be left blank for EU consumers and individuals (that are not VAT registered companies).

Do you accept American Express?

We now accept American Express in our regular payment gateway.

For how long can I use the download credits I bought? Are there limitations?

The 6 Month Subscription allows for 150 download credits to be used within the span of the subscription period. Annual Subscriptions last exactly one year from the date of the first download. Any sounds you've already downloaded you can use indefinitely as long as the usage is in accordance with our license.

Download credits purchased from our now discontinued limited credit packs will be guaranteed to work for a year after purchase. 

How often will you bill my card? Do you have recurring billing?

Annual subscribers will have their card charged annually. 6-month subscribers will be billed every six months. You may cancel an Annual or 6-month subscription at any time from the billing settings page in your profile so that it will not be renewed.

Please note: if you have paid with PayPal and have a pending transaction for your account, the cancellation will take effect after the pending transaction has been processed.

How do I change my billing information after I have already subscribed?

If you paid by card, go to the Billing tab in your account where you can Edit your card information.

Some older customers may not be able to edit their card info due to a recent change in our payment system. In those cases, you will need to allow the subscription to expire, after which you may purchase your next subscription from our products page with your new card info.

If I paid with PayPal, how do I change my billing info to a card?

If you paid with PayPal and want to switch to a card (or vice versa), go to the Billing tab and switch Auto-renew to the Off position. When your subscription reaches its end, you will then be able to input new billing information under your user name.

I paid for a license but there is an extra fee on my credit card statement. Why is that?

We are aware of these extra credit card charges may occur, but they are third party bank charges for foreign transaction which we can’t control. A number of US banks have a policy of adding a fee to the transaction if the seller is located outside of the USA which can reach as high as 3%. Soundsnap never charges or receives any additional fees; the total amount you see on your screen when you purchase our products is the amount we receive.

How do I cancel or reactivate a recurring subscription?

Go to ‘My Account’ at the top right corner of any page, then choose ‘Billing’ from the dropdown. From the Billing page, you can view the details of your recurring subscription and cancel or reactivate it at any time by clicking the Automatic Renewal button. Note that for PayPal recurring payments, any pending payments must be processed before a subscription is canceled completely.

What are the prices for educational use?

Head here to read all about our educational accounts.

I’m trying to buy something, but I’m getting a message saying there was a problem loading the payment process.

This may be caused by a plugin on your browser. If you are using a browser plugin (DuckDuckGo, Privacy Badger, etc), try disabling it, or use Private/ Incognito Mode before reloading the page.

Are there cards you do not take?

Currently we do not accept Discover Card or any kind of virtual credit card. We are looking into accepting both of this payment methods in the future.

I just bought an account and I need an invoice/receipt.

To get your receipt, sign in and select 'Profile' from the top menu bar.  Click on the 'Billing & Invoices' tab. Once there, click on "Invoices" where you can view and download a pdf of your receipt. Custom invoices can be requested by emailing

How do I delete my account?

When signing in, scroll to the bottom of your Profile tab and press the "Delete your account" button. A prompt will come up asking for your password to confirm. This will effectively delete your account and all info associated with it.

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