Billing & Account

1. Who is the VAT field for?

The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union (companies and consumers) and also should be left blank for EU consumers and individuals (that are not VAT registered companies).

2. Do you accept American Express?

We accept AMEX but it needs to be run through PayPal. When you get to the payment field, select PayPal and take the add credit card option, and input your details.

3. For how long can I use the download credits I bought? Are there limitations?

Download credits expire within a year of purchase. Annual Subscriptions last exactly one year from the date of the first download. Any sounds you've already downloaded you can use indefinitely as long as the usage is in accordance with our license.

4. How often will you bill my card? Do you have recurring billing?

Annual subscribers will have their card charged one year from the date of the first download. Annual accounts are charged at the time of purchase and then one calendar year from the date of the first purchase. You may cancel an Annual subscription at any time from the billing settings page. Please note: if you have paid with PayPal and have a pending transaction for your account, the cancellation will take effect after the pending transaction has been processed.

5 and 20 Download packs are not time-based accounts, and they do not charge on a recurring basis.

5. How do I change my billing information after I have already subscribed?

If you paid by card, go to the Billing tab in your account where you can Edit your card information.

6. If I paid with PayPal, how do I change my billing info to a card?

If you paid with PayPal and want to switch to a card (or vice versa), go to the Billing tab and switch Auto-renew to the Off position. When your subscription reaches its end, you will then be able to input new billing information under your user name.

7. I paid for a license but there is an extra fee on my credit card statement. Why is that?

We are aware of these extra credit card charges may occur, but they are third party bank charges for foreign transaction which we can’t control. A number of US banks have a policy of adding a fee to the transaction if the seller is located outside of the USA which can reach as high as 3%. Soundsnap never charges or receives any additional fees; the total amount you see on your screen when you purchase our products is the amount we receive.

8. How do I cancel or reactivate a recurring subscription?

Go to ‘My Account’ at the top right corner of any page, then choose ‘Billing’ from the dropdown. From the Billing page, you can view the details of your recurring subscription and cancel or reactivate it at any time by clicking the Automatic Renewal button. Note that for PayPal recurring payments, any pending payments must be processed before a subscription is canceled completely.

9. I’m a German user. Why can’t I purchase an Annual subscription through PayPal?

Paypal has special rules that prevent German accounts from subscribing to recurring payments from other countries. We apologize for the inconvenience. We are currently working on a technical solution to this issue. As an alternative, feel free to contact us at hello@soundsnap.com for alternate payment and pricing plans.

10. What are the prices for educational use?

Head here to read all about our educational accounts.

11. I just bought an account and I need an invoice/receipt.

To get your receipt, sign in and select 'Profile' from the top menu bar.  Click on the 'Billing & Invoices' tab. Once there, click on "Invoices" where you can view and download a pdf of your receipt. Custom invoices can be requested by emailing hello@soundsnap.com

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